We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chameleonfitnesssales@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chameleonfitnesssales@gmail.com
How do I return or exchange an item?
A few things to note before creating or sending a return:
- Please only use the shipping label provided by Chameleon Fitness Apparel for proper tracking to take place.
We only accept return/exchange items according to the following guidelines:
- All returns must be postmarked within 30 days of receiving your order.
- Cannot be worn, washed, or put through the dryer.
- Cannot have deodorant marks.
- Cannot have stains of any kind (makeup/self-tanner, etc.).
- Cannot have human or animal hair.
- Cannot have snagging/pilling.
- Cannot have abnormal smell (perfume, body odor, etc).
- Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.).
- Items with excessive wrinkling are subject to denial.
- If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc.), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
- If you are returning your entire order, please note that the original shipping costs will not be refunded.
- If inventory is not available to complete an exchange request, we will process a return for the item. Unfortunately, we cannot send the original item back to the customer.
- All undergarment sales are final for hygiene reasons. No exceptions.
Unfortunately, we cannot accept returns on sale items.
Exchanges
Our team will work with you to exchange items you purchased. For customers who wish to receive their items sooner, it is recommended that you follow our returns policy and purchase your new item while waiting for your refund to be processed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chameleonfitnesssales@gmail.com
